tkpk's Privacy Policy

1 Introduction and Scope

tkpk ("we", "our", or "platform") is an online gaming and betting service provider operating for users in Bangladesh. This privacy policy ("policy") applies to the tkpk website, mobile application, and all related digital services.

The purpose of this policy is to clearly inform you what types of information we collect when you register on our platform, carry out transactions, or use any of our services, and how that information is handled. You can learn more about us on our About tkpk page.

This policy applies only to the processing of information related to the tkpk platform. We are not responsible for the data storage practices of third-party websites or services. We do not knowingly collect information from anyone under 21 years of age, and if such data is found, it is promptly deleted.

2 Information We Collect

tkpk collects user information in several ways. Below is a breakdown of those categories:

2.1 Information You Provide Directly

When you create an account or use services on tkpk, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers
• Profile information based on your own preferences

2.2 Automatically Collected Information

When you use the tkpk platform, the following information is collected automatically:

• IP address and device type (mobile, desktop, tablet)
• Operating system and browser version
• Time and duration of access and use on the platform
• Pages viewed, links clicked, and features used
• Referral source (how you arrived at our site)

2.3 Cookies and Tracking Technologies

tkpk uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your browser or device that help us improve the quality of our services. You can manage cookies by changing your browser settings, though in some cases this may affect how the platform functions.

3 Purposes of Using Your Information

We use the information we collect for the specific purposes below:

3.1 Account Management and Identity Verification

We use your personal information to create and manage your account properly, ensure login security, and carry out required OTP verification. Age verification is also used to strictly enforce the 21+ rule.

3.2 Financial Transaction Processing

Payment information is used to process deposits, withdrawals, and bonus payments. tkpk processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Information is verified to ensure the security of each transaction.

3.3 Customer Support and Communication

Our 24/7 live chat and email support team may view your account information to resolve your issues. Your contact details are also used to send important platform updates, security alerts, and transaction confirmation messages.

3.4 Platform Improvement and Analytics

By analysing user behaviour, we improve the usability of our platform, make decisions about adding new games and features, and identify and resolve technical issues quickly.

3.5 Responsible Gaming Monitoring

tkpk takes responsible gaming seriously. We monitor account activity to identify potentially problematic behaviour in time and take the necessary steps. You can find more details on our Responsible Gaming Policy.

4 Information Sharing and Third Parties

tkpk never sells your personal information or transfers it to any advertiser. However, information may be shared in specific circumstances:

4.1 Payment Processors

To complete your financial transactions, we share the necessary information with trusted payment gateway and mobile financial service partners. These partners may use the information only for the specified purpose and operate under their own privacy policies.

4.2 Game Providers

Our platform features games from various providers including Pragmatic Play, PG Soft, JILI, and Evolution. These companies may receive the minimum session information required to operate games, but they cannot see your full personal profile.

4.3 Legal Obligations

Where required under applicable laws and regulations of Bangladesh, or to comply with a court order, we are obliged to provide information to the relevant authorities.

4.4 Service Providers

Technical service providers for cybersecurity, data hosting, analytics, and customer service management may access limited information under specific conditions. These providers are contractually bound to uphold data protection standards.

5 Data Security Measures

tkpk has put in place industry-standard technical and administrative measures to protect your information:

• All data exchanged on the website is secured through SSL (Secure Socket Layer) encryption
• Advanced encryption technology is used for storing financial and sensitive data
• Two-factor verification (OTP-based) is applied for account access
• Continuous security monitoring is in place for servers and data centres
• Employee access to data is strictly controlled through role-based permissions
• Regular security audits are conducted to identify potential vulnerabilities

Please note that no method of transmitting information over the internet is 100% secure. We make every effort to provide the highest level of protection, but it is not possible to guarantee the absolute security of any system.

6 Data Retention Period

We retain your information for as long as your account is active and for the period necessary to provide our services. Certain information must be retained for a set period after account closure due to legal and financial obligations.

Records of financial transactions, such as deposit and withdrawal history, must be retained for a specific period in line with applicable financial regulations. In the event of a legal dispute or investigation, relevant information is kept until the matter is resolved.

7 User Rights

You have the following rights over your own information:

7.1 Right to Access

You may request at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correction

If any information in your account is incorrect or outdated, you can have it corrected through our support team. Keeping your information accurate is also important for the security of your account.

7.3 Right to Close Your Account

You may request to have your account closed at any time. However, certain information will be retained for a specified period for legal and financial reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from tkpk, you can let our customer service team know at any time. This will have no effect on your use of the core service.

To exercise these rights or if you have any questions, you can contact us via 24/7 live chat or email. Reading our full Terms and Conditions will give you more detail about your rights and responsibilities.

8 Privacy of Minors

tkpk provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under 21 years of age.

If we suspect that a minor's information has entered our system, we immediately suspend that account and take steps to delete the related information.

9 International Data Transfers

Our servers and data centres may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place at that location.

For international transfers, we ensure through strict contractual obligations that the receiving party upholds privacy protection standards equivalent to our own.

10 Policy Changes and Updates

tkpk reserves the right to update this privacy policy as needed. If there are any significant changes, we will notify you by email or via a notice on the platform.

The "Last Updated" date shown at the top of the policy always reflects the date of the most recent revision. Continued use of the platform after any changes means you have accepted the updated policy. We therefore recommend visiting this page regularly to stay informed of any changes.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, you can reach us in the following ways:

• Live Chat: Available 24 hours a day, 7 days a week in Bengali and English
• Email: [email protected]

Our privacy team will review your request and aim to respond in a timely manner. You can also visit our Frequently Asked Questions page for answers to any questions about our services.